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Persuasion for Good: Towards a Personalized Persuasive Dialogue System for Social Good

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arxiv 1906.06725 v2 pith:PR53EY6E submitted 2019-06-16 cs.CL cs.AIcs.CY

Persuasion for Good: Towards a Personalized Persuasive Dialogue System for Social Good

classification cs.CL cs.AIcs.CY
keywords persuasiondialoguegoodpersonalizedpersuasivestrategiesanalyzedbackgrounds
verification ladder T0 review T1 audit T2 compute T3 formal T4 reserved
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Developing intelligent persuasive conversational agents to change people's opinions and actions for social good is the frontier in advancing the ethical development of automated dialogue systems. To do so, the first step is to understand the intricate organization of strategic disclosures and appeals employed in human persuasion conversations. We designed an online persuasion task where one participant was asked to persuade the other to donate to a specific charity. We collected a large dataset with 1,017 dialogues and annotated emerging persuasion strategies from a subset. Based on the annotation, we built a baseline classifier with context information and sentence-level features to predict the 10 persuasion strategies used in the corpus. Furthermore, to develop an understanding of personalized persuasion processes, we analyzed the relationships between individuals' demographic and psychological backgrounds including personality, morality, value systems, and their willingness for donation. Then, we analyzed which types of persuasion strategies led to a greater amount of donation depending on the individuals' personal backgrounds. This work lays the ground for developing a personalized persuasive dialogue system.

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Cited by 6 Pith papers

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